FAQ • PREMIX & INGREDIENT SOLUTIONS
Frequently Asked Questions
Quick answers about our confectionery premixes — selection, usage, storage, and ordering.
What is a confectionery premix?
A premix is a pre-formulated blend of key ingredients that helps you achieve consistent results, reduce weighing errors, and speed up production.
Who are these premixes suitable for?
Suitable for home bakers, cafés, small businesses, central kitchens, and manufacturers looking for reliable batch-to-batch quality.
How do I choose the right premix?
Start with your product type (cake, bread, mochi, etc.), then consider the texture goal, processing method, and target output. If unsure, share your intended product and we can advise.
Do you provide usage instructions or ratios?
Yes. Most premixes come with recommended mixing ratios and preparation steps. Instructions may vary depending on the premix series.
Can I adjust sweetness, flavour, or texture?
Often yes. You may adjust flavourings or inclusions based on your recipe. For production-scale changes, a pilot batch test is recommended.
How should I store premixes and what is the shelf life?
Store in a cool, dry place away from sunlight and moisture. Shelf life depends on the product; refer to the label for best-before and storage guidance.
Do you offer bulk or wholesale pricing?
Yes, depending on order volume and product series. Share your required quantity and we can provide a tailored quote.
Can I request samples before purchasing?
Sample availability depends on the premix series and stock status. Share the item name and intended use to check sample options.
What are the delivery time and lead time expectations?
Lead time varies by availability and destination. For urgent orders or larger volumes, contact us early to confirm the fastest fulfilment timeline.
What should I do if I have an issue with my order?
Contact support with your order number and relevant photos if needed. We’ll review and assist with the next steps as quickly as possible.